Q1: What's the material of this item, sterling silver or silver plated?
A1: The items are made with Genuine 925 sterling silver,
Q2: For the Gold Products, are they real gold charm or gold plated?
A2: They are 14K gold and plated all have, if you not sure , please contact seller.
Q3: Can I do customer design? I want to mark our own logo on the charm.
A3: It is certainly ok, please contact us.
Q4: Can it be ship to my Country and Custom problem?
A4: We can send the goods to the whole world .
Q5: I am a retailer/wholesaler, your price is such expensive, can it be lower?
A5: If you are a retailer or wholesaler in your Country, please contact us, we will tell you how to deal with the business.
We would love to hear from you. Contact us anytime via the "Online Chat" or "Message Seller". We will answer your question within 24 hrs.
1.Warranty: 7-days money back 2-weeks exchange
2.All product in our store 100% guaranteed 925 sterling silver with high quality.
3.As for the Glass products, it is handmade, so the actual colors and pictures on show is a little differen
4.We will refund the purchase price but not the shipping and handling costs.
5.The return shipping to us would be at your expense and the items returned should be kept in their original status
6.Free resend or refund for quality problem
1. If you are satisfied with the shopping, please leave positive feedback as a reward to us, we will make persistent efforts to provide better service to you. If you have any doubt about our products, please contact first, we will give you the most satisfactory answer!
2. We want you a high score buying experence, any question contact seller before leave any negtive or natural feedback. CHAT US ! We will try our best to issue the situation. Thank you !!!